Customer Terms and Conditions for Cash Express Pty Ltd
1 Introduction
These Terms and Conditions (“Terms”) govern the use of the money remittance services provided by Cash Express Pty Ltd (“we,” “us,” “our”). By using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
2 Services
Cash Express Pty Ltd provides money remittance services to facilitate the transfer of funds from one party to another, specifically focusing on transactions involving Sri Lanka. Our services include initiating, processing, and completing remittance transactions.
3 Eligibility
To use our services, you must:
- Be at least 18 years old or have the consent of a parent or guardian.
- Provide accurate, complete, and current information as required during the transaction process.
- Comply with all applicable laws and regulations, including anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
4 Registration and Account
- Account Creation: To use our services, you may need to create an account and provide personal information for verification purposes.
- Account Security: You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account. Notify us immediately of any unauthorized use or security breach.
5 Transaction Terms
- Initiation: To initiate a transaction, you must provide accurate details of the recipient and the amount to be sent. We are not responsible for errors or delays caused by incorrect information.
- Processing: Transactions will be processed according to our operational procedures and subject to availability of funds and compliance with regulatory requirements.
- Fees: Transaction fees may apply and will be disclosed to you before you confirm the transaction. Fees are non-refundable and may vary based on the transaction amount and destination.
- Exchange Rates: The exchange rate applied to your transaction will be determined at the time of processing. Exchange rates are subject to change and may affect the final amount received by the recipient.
6 Payment Methods
You may fund your transactions using various payment methods as available through our services, including bank transfers, credit/debit cards, or other approved payment methods. You agree to pay all fees associated with your chosen payment method.
7 Cancellations and Refunds
- Cancellations: Once a transaction is submitted and processed, it cannot be canceled. Please ensure that all transaction details are correct before submitting.
- Refunds: Refunds are subject to our refund policy and may be granted in specific circumstances, such as errors or service failures. Refunds will be processed to the original payment method.
8 Compliance and Verification
We may require you to provide additional information or documentation for identity verification, fraud prevention, and compliance with regulatory requirements. We reserve the right to refuse or delay transactions if we suspect any illegal activity or non-compliance with these Terms.
9 Limitation of Liability
- Service Availability: We do not guarantee uninterrupted access to our services and are not liable for any disruptions or errors in service delivery.
- Indemnification: You agree to indemnify and hold us harmless from any claims, losses, or damages arising from your use of our services, including any breach of these Terms or violation of applicable laws.
10 Privacy
We are committed to protecting your privacy in accordance with our Privacy Policy. By using our services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.
11 Changes to Terms
We may update these Terms from time to time to reflect changes in our services or legal requirements. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated Terms.
12 Governing Law
These Terms are governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law principles. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts located in [Jurisdiction].
13 Contact Us
For any questions or concerns regarding these Terms, please contact us at:
Cash Express Pty Ltd
839 High Street
Epping VIC 3076
03 93621010
0393645792
money@cashexpress.net.au
